There is no template for handling the Coronavirus. Our businesses are now headed into uncharted territory. Below are 10 key areas that will help ensure your company is navigating the waters strategically.
Implement disease prevention; Ensure your workplace is safe and healthy. Any employees that can effectively work remotely should do so. Any employees that must remain on site should be reminded of or trained on healthy actions such as frequent hand washing, covering coughs, and working at least 6ft apart.
Provide regular communications; You should be communicating updates to employees daily. Any changes to regular business, expectations, policy, or even reassurances should be communicated frequently. There is no such thing as too much communication! Be accessible or have a central point of contact for employees to ask questions.
Advice on health benefits; HR should provide an update on how health benefits can and should be leveraged. They should also provide links or attachments of current policies. Any changes to policy coverage or benefit enhancements should be communicated as soon as possible.
Provide Telework expectations and agreements; Be sure any agreements you provide are either permanent (if you don’t intend to withdraw them after crisis) or temporary (if employees will be expected to return after crisis) based on your emergency plans.
Review your short and long term incentive plans; Check to see if any criteria in the plans are impacted by emergency business changes. Business closures and days or hours worked could impact performance incentives.
Validate or modify policies to ensure compliance; Due to the changing guidelines at the state and federal levels, such as paid leave or required documentation for emergency leave, rules may force your current policy to change.
Review staffing levels and organizational structure; Your reporting structure or staffing levels are likely to shift due to changing needs. Make sure you are staffed in your most critical areas and offer temporary change opportunities for employees that could be flexible in their role and duties.
Provide manager training; Managers will now be required to manage a new workforce and manage it remotely. Provide regular manager training to better prepare them for success in the new environment.
Evaluate technology; Ensure you have capability for collaboration and communication for all employees and managers.
Remember to breathe; This too will pass or become the new normal. It is an opportunity for you to create trust with your employees and develop a strong bonded culture. We are in this together!
If you'd like more information please contact me at Strategic Compensation Solutions, PO Box 5677 Charlottesville, VA 22905 or call (434) 989-5133.